Return & Exchange

Return & Exchange Policy

At Auragets, we want you to shop with confidence. Your satisfaction is important to us, and we aim to provide a smooth and hassle-free return and exchange experience.

Returns
We accept returns only for items that are damaged, defective, or incorrect at the time of delivery. If you receive such an item, please contact us within 3–7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original packaging
• Proof of purchase is required
• Clear images of the product must be provided for verification

Exchanges
We offer exchanges for defective or wrong items only. If the requested item is out of stock, a refund or alternative solution may be offered.

Non-Returnable Items
Some items may not be eligible for return due to hygiene or product type restrictions (such as personal care or used items).

Refunds
Once your return is approved, your refund will be processed within a few business days through the original payment method or agreed alternative.

How to Request a Return or Exchange
Please contact our support team with your order details and issue description:

Email: auragetsofficial888@gmail.com
Phone: 03252930713

Important Note
OraGates reserves the right to reject any return or exchange request that does not meet our policy conditions.

Thank you for shopping with OraGates!